ternate Platform Privacy Notice

This page describes what we collect when you use ternate and how we keep that data protected. We collect personal information during account creation, payment processing, and withdrawal verification. We use this data to operate our platform, comply with anti-money-laundering regulations, prevent fraud, and process your transactions across Liga 1 markets, live-dealer tables, slot games, and esports engagement.

We do not sell your data to third parties for marketing purposes. We share information only where legally required (law enforcement, regulatory requests), to facilitate payments (with payment processors and banks), and to comply with financial crime prevention obligations. Our servers may sit outside your jurisdiction; data in transit is encrypted using industry-standard protocols.

This notice applies to all users of ternate, regardless of how you access the platform (mobile app, mobile browser, or desktop). We update this notice periodically to reflect changes in our practices or applicable law. We recommend reviewing it before you fund your account or engage significantly with our platform.

What Data We Collect on ternate

We collect different categories of data depending on how you interact with ternate. During account creation, we collect your name, email address, phone number, date of birth, and residential address. This information is used to verify your identity and to comply with know-your-customer (KYC) regulations.

When you fund your account via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), we collect payment method details and transaction records. We do not store your full card number or e-wallet credentials; payment processors handle that data directly. We retain transaction history to reconcile deposits, process withdrawals, and detect fraudulent activity.

When you request a withdrawal, we collect additional identity verification data: copies of your identity documents, banking details, and proof of address. This verification ensures that the withdrawal recipient matches the account holder and complies with anti-money-laundering requirements.

We also collect usage data: your login history, games played, markets accessed, session duration, and device information (operating system, browser type, IP address). This data helps us detect unauthorized access, troubleshoot technical issues, and understand how our platform is used. We do not use this data to profile you for marketing purposes.

Account data: Name, email, phone, date of birth, address — collected at signup and verified during withdrawal.
Payment data: Transaction records, payment method type, deposit and withdrawal history — retained for reconciliation and fraud detection.
Identity verification data: Copies of identity documents, banking details, proof of address — collected during withdrawal verification.
Usage data: Login history, games played, session duration, device information, IP address — used for security and technical support.

How We Use Your Data on ternate

We use your data for several core purposes. First, we operate and maintain our platform: account management, payment processing, game delivery, and customer support. Second, we comply with legal and regulatory obligations: know-your-customer (KYC) verification, anti-money-laundering (AML) screening, and financial crime prevention. Third, we protect our platform and users: fraud detection, unauthorized access prevention, and security incident investigation.

We do not use your data for marketing purposes without your explicit consent. We do not sell your information to third parties. We do not use your data to build marketing profiles or to target you with advertisements based on your gaming activity.

Our servers are located in multiple jurisdictions. Your data may be transferred to, stored in, or processed in countries outside your own. These countries may have different data protection laws than your jurisdiction. By using ternate, you consent to this international data transfer. We apply the same security standards to your data regardless of where it is stored.

Third-Party Processors and Data Sharing

We share your data with third parties only in specific circumstances. Payment processors (the companies that handle mobile banking, local payment, online payment, e-wallet, and bank transfers) receive your payment method details and transaction information. These processors are contractually bound to protect your data and use it only for payment processing.

Banks and financial institutions receive your withdrawal requests and banking details. They process the transfer and may retain records for their own compliance purposes. We do not control how these institutions handle your data; they are subject to their own privacy policies and regulatory obligations.

Law enforcement and regulatory authorities may request your data in response to legal process (court orders, subpoenas, regulatory investigations). We comply with such requests to the extent required by law. We do not voluntarily disclose your data to government agencies without legal process.

We may also share aggregated, anonymized data with analytics providers to understand platform usage patterns. This data cannot be used to identify you individually.

We at ternate protect your data through encryption, access controls, and strict policies on third-party sharing — sharing only where legally required or necessary to operate our platform.

ternate editorial team

Your Rights and Data Access on ternate

You have the right to access, correct, and delete your personal data, subject to legal limitations. If you wish to access your data, request a correction, or ask for deletion, contact our support team. We will respond to your request within a reasonable timeframe, typically within 30 days.

Some data may be retained for compliance reasons even if you request deletion. For example, we retain transaction records for anti-money-laundering compliance and may be required to keep them for several years. We will inform you of any such limitations when you submit your request.

You have the right to withdraw consent for data processing, though this may limit your ability to use ternate. For example, if you withdraw consent for KYC verification, we cannot process your withdrawal requests. You can disable optional features (like marketing communications) without affecting your core account functionality.

If you believe we have mishandled your data or violated your privacy rights, you may file a complaint with your local data protection authority. We take privacy complaints seriously and will cooperate with regulatory investigations.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze platform usage. Session cookies are temporary and expire when you close your browser. Persistent cookies remain on your device and allow us to recognize you on future visits.

We use analytics cookies to understand how users interact with ternate: which games are popular, which payment methods are preferred, and where users encounter technical issues. This data helps us improve our platform. We do not use this data to track you across other websites.

You can control cookies through your browser settings. Most browsers allow you to disable cookies or to be notified when a cookie is set. Disabling cookies may affect your ability to use certain ternate features, such as staying logged in across sessions.

Data Retention and Deletion

We retain your data for as long as your account exists, and for a period afterward to satisfy legal and regulatory obligations. Account data (name, email, phone, address) is retained for at least five years after account closure to comply with anti-money-laundering regulations. Transaction records are retained for at least seven years for financial crime prevention and audit purposes.

Usage data (login history, session logs, device information) is typically retained for one year. After one year, we delete or anonymize this data unless we have a specific legal reason to retain it longer.

If you request account deletion, we will delete your account and associated data to the extent permitted by law. However, we will retain transaction records and identity verification data for the compliance periods outlined above. We cannot delete data that is subject to legal holds or regulatory requirements.

Security and Data Protection on ternate

We protect your data through multiple security layers. All data in transit is encrypted using TLS (Transport Layer Security) protocol. Data at rest is encrypted using AES-256 encryption. We restrict access to your data to authorized employees and contractors who need it to operate ternate or comply with legal obligations.

We conduct regular security audits and penetration testing to identify and remediate vulnerabilities. We maintain incident response procedures to detect and respond to data breaches. If we discover a breach that affects your data, we will notify you and relevant authorities as required by law.

We encourage you to protect your account by using a strong, unique password and enabling optional two-factor authentication (2FA). 2FA adds a second verification step during login, preventing unauthorized access even if your password is compromised. We do not store your password in plain text; we hash and salt it before storage.

Contact and Complaints

If you have questions about our privacy practices, wish to exercise your data rights, or have a privacy complaint, contact our support team through the channels listed on our website. We maintain English-language support for privacy enquiries. We aim to respond within 30 days, though response times may vary based on the complexity of your request.

For formal privacy complaints or data protection enquiries, you may also contact your local data protection authority. We cooperate with regulatory investigations and take privacy complaints seriously.

We at ternate are committed to protecting your data and operating transparently about our practices. This privacy notice reflects our current policies; we update it periodically to reflect changes in our practices or applicable law. We recommend reviewing this notice regularly, particularly before you fund your account or engage with Liga 1 markets, live-dealer tables, or other ternate services.

Legal, Jurisdiction, and Compliance Information

Service availability

We at ternate offer our services only in jurisdictions where applicable local law permits online gaming, sportsbook engagement, or live-entertainment services. We do not publish a definitive list of legal or prohibited jurisdictions, as these determinations change frequently and depend on local regulatory updates. Before accessing ternate, you are responsible for verifying that online gaming is lawful in your jurisdiction. Our role is to provide the platform and the tools; your responsibility is to ensure compliance with your local rules.

We employ geolocation checks and other technical measures to prevent access from jurisdictions where we cannot legally operate. However, these measures are not foolproof, and determined users may find workarounds. We cannot police every access point, but we reserve the right to suspend or close accounts that we discover are being operated from prohibited jurisdictions, or that violate our terms in other ways.

The precise list of permitted jurisdictions is fluid and is not published on our website, as it changes with regulatory developments. If you are uncertain whether your location is in scope, contact our support team. We can provide guidance, though we recommend that you also consult your local regulatory authority or a legal advisor in your jurisdiction before creating an account.

Account eligibility

Eligibility for a ternate account is determined by applicable local law. In many jurisdictions, this means you must be an adult according to local definition (often 18 years or older, but variable by location). We do not enforce a global minimum age; instead, we require that you meet the age and legal capacity requirements of your own jurisdiction. You affirm this by creating an account and accepting our terms.

During account creation, you provide basic identifying information: name, email, phone, and date of birth. We do not conduct a comprehensive background check at signup; that verification happens when you request a withdrawal. At that point, we cross-reference your provided details, confirm they match your identity documents, and verify that you meet the eligibility requirements applicable to your location at the time of withdrawal.

If you are not of legal age in your jurisdiction, or if local law prohibits you from engaging with online gaming, you are not eligible for a ternate account. Creating an account under false pretenses, or on behalf of someone else, violates our terms and may expose both you and the account owner to legal liability. We take this seriously and may report suspicious patterns to relevant authorities.

Local-law responsibility

We emphasize: you are responsible for verifying that access and use of ternate comply with the laws of your jurisdiction. We do not provide legal advice, and we do not assume responsibility for any legal consequences you may face if you access ternate in a location where it is prohibited. This responsibility is yours alone.

The legality of online gaming varies widely. Some jurisdictions explicitly permit it under license; others prohibit it entirely; many sit in a grey zone where the law is ambiguous. We cannot advise you on which category your location falls into. Before funding an account or engaging with any ternate service, we strongly recommend that you research your local law or consult a local legal professional.

By accessing ternate, you acknowledge that you have taken responsibility for this verification, and that you access the platform at your own legal risk. ternate disclaims liability for any legal consequences you incur as a result of your access or use, particularly if that access violates your local law. We do not indemnify you against legal action; our indemnity clause is strictly limited to our contractual obligations to you as a customer.

Data and privacy scope

We at ternate collect personal data during account creation (name, email, phone, date of birth, and address) and during withdrawal verification (identity documents, banking information). This data is used for account management, fraud prevention, regulatory compliance (KYC — know-your-customer obligations), and payment processing. We retain this data for as long as your account exists, and for a period afterward to satisfy legal record-keeping obligations.

We do not sell your data to third parties for marketing purposes. We share data only where required by law (law enforcement requests, regulatory inquiries), to facilitate payments (with our payment processors and banks), and to comply with anti-money-laundering regulations. A full breakdown of our data practices is in this privacy notice. We update this policy periodically; we recommend reviewing it before you fund or engage significantly with your account.

If you wish to access, correct, or delete your personal data, contact our support team. We will honour requests to the extent permitted by law. Some data may be retained for compliance reasons even if you request deletion. We'll inform you of any limitations upfront.

Contact for legal inquiries

If you have legal questions, compliance concerns, or jurisdiction-specific enquiries, you can reach our support team through the contact channels listed on our website (typically email or an in-app support form). We maintain an English-language support channel for such enquiries. Response times vary based on queue; we aim to respond to compliance-related enquiries within two business days, though this is not a guarantee.

For formal legal notices, regulatory requests, or government enquiries, we maintain a designated legal contact address and procedure. This is outlined in our terms and conditionsWe process formal legal requests in accordance with applicable law and our legal obligations.

We at ternate are committed to operating transparently within the regulatory framework of jurisdictions where we are permitted to operate. If you believe we are operating outside our legal scope or violating a regulation, and you have evidence, you may file a complaint with your local gaming authority, financial regulator, or law enforcement. We take regulatory compliance seriously and investigate credible complaints.